Mitchell talked through his current thoughts on eResource troubleshooting – supporting library staff at the last #MashDMU meeting and blogged about it. Since then, he has been in discussion with eLibrary team staff at Birmingham City University; they run an active blog and Damyanti posted the BCU team’s thoughts on eResource troubleshooting.
At last month’s UKSG Conference, Dave Pattern ran two briefing sessions on “I wouldn’t start from here” Overcoming barriers to accessing online content in libraries – for a copy of his slides click here. I have seen a couple of reports on these workshops:
Dave’s conclusions make interesting reading: “the challenge is for libraries to make access like Google – and resource discovery is addressing this – but the publishers need to make more content available via resource discovery”. His findings that, since implementing Summon at Huddersfield, there has been an estimated “70-80% decrease in the number of access queries, previously spending 5 hours a week and now it’s probably an hour a week” would seem to bear that out.